Our dresses are all made to order. Once the tailoring process has begun, the materials can not be reused. But there is still time to change your mind after placing your order. For details, please refer to our cancellation policy below.
-Unpaid orders will not be processed. If you do not need it, please simply ignore it.
-Order canceled within 24 hours of payment confirmation will be eligible for a full refund.
-Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price and the full shipping cost.
-Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the item price and the full shipping cost.
-Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of the full shipping cost.
-Once your order has been shipped, it can no longer be canceled.
If you need to cancel your order, please email us for help.
If you want to change size or color after payment. Please contact us in 24 hours after payment. Please note color and size can not be changed once the process has begun. If you really want to change size or color, the extra cost would be charged. Please contact us.
All dresses made by hand work, although we can’t be careful, there might be some small problems which we can’t be totally avoided, but take it easy, if there are our problems to make dresses wrong size, color, style, you will get full payment back!
- For custom, petite, plus size orders, sorry we can't accept returning, please note this policy, because even if they are returned, we can't sell them again in the future.
- For standard size dresses in picture color only, we accept returns. You need to pay the return shipping fee. Since the return shipping would be too expensive, we highly suggest you choose the size carefully. Please double-check our size chart and order the correct size.
- For accessories, we do not accept returns. Please note accessories are final sale.
We will accept returns if there are quality problems, we also hold the right to refuse any unreasonable returns, such as the wrong size you gave us, but we offer free alternation. And we do not accept returns for try-order. If you just need one dress, please DO NOT order more than one dress and return other dresses you do not like. Because all dresses are made after payment, we can hardly sell them again even if they are returned.
Please carefully follow our guide:1. Contact us within 2 days after you receive the items.
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies to the size, or incorrect style and color, etc.
3. Item must be returned in 7-15 days upon delivery date. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise, we will refuse the return.
4. Please fold the dress inside out. The tracking number of the returned item must be provided together with the reference code issued.